Nibbles: Maybe Mother Doesn't Know Best?
During a recent conversation about #continuousimprovement with contacts who work closely advising #familyrunbusinesses, we were discussing the value of using employee assessments to discover potential areas of concern and focus. I was disconcerted by their reaction: ‘our clients are going to say…”why do I need to run an assessment with my staff?…I know what they all think”.’ I mentally held my head in my hands with despair. Aren’t the stats well-known? When employees feel inv